8 Ways Employee Happiness Can Impact Your Customer’s Experience
I was sitting on a plane headed out to speak to a group of CEOs. My seatmate was cordial and
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Customer Experience
Casual Dining, Serious Trends – What’s New in 2020
“Love makes the world go ‘round”. Ever heard that one before? It certainly touches on a noble notion, and it has
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Loyalty Management Tales of Woe During COVID-19
Everything we learn through our training and experience is put to the test during a time of crisis as loyalty
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5 Experiences That Define Strong Customer Service
Customer expectations are actions and types of behavior that people anticipate when dealing with a business. What do customers want from
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5 Long-Term Effects of COVID-19 on the Restaurant Industry
The Coronavirus pandemic has affected all major industries, but perhaps none has been more affected than the restaurant and food
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AI Trends That Will Sketch New Customer Experiences in 2020
There is not a single industry where artificial intelligence hasn’t created a new trail. And customer experience, which is established
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