Why Every Business Needs a Customer Loyalty Program
A decade ago, people based their purchase decisions mainly on how much value they got for their money. This in
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customer experience
8 Ways Employee Happiness Can Impact Your Customer’s Experience
I was sitting on a plane headed out to speak to a group of CEOs. My seatmate was cordial and
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Casual Dining, Serious Trends – What’s New in 2020
“Love makes the world go ‘round”. Ever heard that one before? It certainly touches on a noble notion, and it has
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Loyalty Management Tales of Woe During COVID-19
Everything we learn through our training and experience is put to the test during a time of crisis as loyalty
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5 Experiences That Define Strong Customer Service
Customer expectations are actions and types of behavior that people anticipate when dealing with a business. What do customers want from
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Forrester’s New Touchless Customer Experience Solution Tracks Real-Time Consumer Feedback During Pandemic
WITH FEEDBACKNOW, LEADING BRANDS GAIN CRITICAL IN-THE-MOMENT CONSUMER FEEDBACK SAFELY TO MANAGE CUSTOMER SENTIMENT CAMBRIDGE, Mass., Sept. 30, 2020 / – Forrester (Nasdaq: FORR) today
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Relationship Banking Makes a Comeback
HOW RETAIL BANKING CAN ADOPT A MULTI-PRODUCT APPROACH TO CREATE CUSTOMER LOYALTY IN A DIGITAL WORLD When you think about
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5 Long-Term Effects of COVID-19 on the Restaurant Industry
The Coronavirus pandemic has affected all major industries, but perhaps none has been more affected than the restaurant and food
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